Have a change of heart? Leather & Co offers a 14 day exchange policy. Simply contact our team at firstname.lastname@example.org within 14 days of delivery to arrange an exchange or store credit. You will receive a Return Authorisation number which will need to be included with your returned item.
We do not offer refunds for change of mind. You can choose a refund or exchange if there is a major problem with your item. For any faults or problems, please contact the team at Leather & Co so we can resolve it for you as quickly as possible.
To be eligible for a return, your item(s) must be in their original, new condition with swing/product tags attached. We do not accept returns on used, damaged or non-saleable items. Please include your return authorisation number with your item.
Leather & Co cannot take responsibility for any lost parcels or issues that may arise in transit. We recommend registered, tracked post for all returns. Please note shipping costs for exchanges are the responsibility of the customer and are non-refundable.
All Leather & Co products are covered under the terms of the manufacturer’s warranty. Tuscany Leather offers a 24 month warranty. Warranty does not cover items damaged by negligence or accidents, normal wear and tear or colour transfer to clothing or accessories.
Leather & Co offer FREE world wide shipping.
Once your order is placed you will receive an order confirmation email – this will include your purchase, billing and shipping summary.
If a selected item is out of stock from our manufacturer, you will be advised as soon as possible with an ETA.
Orders are usually shipped from our manufacturer within 2-3 business days from the date of your order and will typically arrive to your destination within 5-12 business days. A shipping confirmation email will be sent to you with a Tracking Number.
While all efforts are made to ensure your parcel is delivered as quickly as possible, the delivery times can vary depending on stock availability, individual courier/postal services, seasonal high volume demands, delivery location and factors outside of our control.
COVID-19 UPDATE: Please note that courier companies are experiencing delivery delays due to high demand and the Covid-19 global pandemic. In some instances, this may impact your delivery date.
Any import taxes, customs duties, and/or fees imposed by the destination country are the buyer’s responsibility. If unsure, please check with your local port authority for details.
Please inspect your item upon arrival to ensure it arrives in pristine condition and advise us ASAP if there are any issues or damages.
If you have not received your order within 12-14 business days, please email as at email@example.com