FAQ

KEEPING YOU IN THE LOOP

After your order is placed, you will receive an order confirmation e-mail which means that we have received your order in our system and have pre-authorised your credit card for purchase. As soon as we receive your order, we automatically reach out to our craftsmen to confirm that all materials are in stock for your chosen item. We will immediately have your item processed and posted within 2 business days along with a tracking number emailed to you. 

Please head over to our CONTACT US page and send us an email or give us a call. If you need to contact us outside of business hours we hope to get back you as soon as possible.

Shipping

YES! We ship worldwide. 

It depends on where you are. Orders processed will on average take 5-12 business days to arrive (maybe sooner).

Delivery details will be provided in your confirmation email. You will also receive a tracking number within 24 to 48 hours after making your purchase. 

Please note that delivery times may be delayed during pubic holidays and busy seasons (Christmas, New Years & Easter)

We use a range of the worlds most trusted couriers including Aus Post, TNT, Star Track, DHL and Fast Way Couriers. We choose the best fitting and most affordable one to get to your location the quickest and safest way.

Product

Personalisation / name engraving may be available at an extra charge depending on the brand. Please email us for enquiries. 

Leather & Co offers a minimum 14 day refund policy, but majority of our products come with a 30 day refund policy.

We always aim to make sure our customers love and our happy with our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process ~ sales@leatherandco.com.au

Other

It lasts decades! Its breathable, durable, comfortable, easy to clean, its stylish and ECO FRIENDLY! Yes, leather is a natural product which is why we use only the greatest craftsmanship where natural dyes and vegetable tanning is used so that your product is safe for recycling. We make sure to only source the finest, most naturally produced leather and being a by-product of the meat meaning respect for the environment. We’re all doing great things for the earth by finding ways to reuse the tonnes of leather that would otherwise be tossed to the trash each and every year.

Most people usually miss out on owning a leather bag or wallet because of the higher price range compared to other synthetic materials. Yes, the price is higher because leather has so many great benefits, but in the long run, it will save you money from having to update your not-so-durable product.

You can contact us through our contact page! We will be happy to assist you.

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